Avaya phones are known for their robust communication features, making them a popular choice for businesses. One of the most essential functionalities is the ability to transfer a call, which enhances workflow and customer service. This article delves into the process of transferring calls on Avaya phones, comparing various models, and providing valuable insights on pricing, features, and usage.

Quick Verdict

Transferring calls on Avaya phones is a straightforward process, designed to streamline communication in professional settings. With varied models available, users can choose one that best fits their needs while enjoying a seamless call transfer experience.

Price & Value

Model	Price Range	Key Features
Avaya 9601	$150 – $200	Basic features, suitable for entry-level users
Avaya 9611	$300 – $350	Enhanced features, larger display, better audio quality
Avaya J179	$200 – $250	Smartphone-like interface, customizable options
Avaya 9641	$400 – $450	High-end device with advanced features, HD audio

Performance & Key Features

Avaya phones generally boast a range of features that improve communication efficiency. The call transfer function is designed to be user-friendly, allowing quick handling of incoming calls. Here’s a brief overview of the performance aspects:

• Ease of Use: Most Avaya models have dedicated buttons for call transfer, making the process intuitive.
• Audio Quality: Avaya phones are equipped with HD voice technology for clear communication.
• Customization: Higher-end models offer extensive customization options for personalizing call handling.
• Integration: These phones integrate well with various business applications, enhancing overall functionality.

Pros and Cons

• Pros:
  • Intuitive call transfer process
  • High audio quality
  • Wide range of models to choose from
  • Robust integration capabilities
• Cons:
  • Higher-end models can be costly
  • Some features may require additional setup
  • Limited support for older versions

Who It’s For

Avaya phones are ideal for businesses of all sizes that prioritize efficient communication. They are particularly beneficial for:

• Companies with a high volume of inbound and outbound calls
• Organizations that require seamless integration with other business tools
• Teams that value audio quality and reliability in communication

Where to Buy

Avaya phones are widely available through various retailers, both online and in-store. Some notable options include:

• Amazon: A wide selection of Avaya phones with competitive pricing.
• Best Buy: Offers a range of models, often with customer service support.
• Office Depot: Specializes in office equipment and provides business solutions.
• Avaya’s Official Website: Direct purchase options with the latest models and features.

FAQ

Q1: How do I transfer a call on an Avaya phone?
To transfer a call, press the Transfer button, dial the extension or number of the person you want to transfer the call to, and then press Transfer again.

Q2: Can I transfer calls to external numbers?
Yes, you can transfer calls to external numbers, depending on your phone system settings and permissions.

Q3: What should I do if the call transfer fails?
If a call transfer fails, ensure that the number dialed is correct and that the receiving phone is available.

Q4: Are there any limitations on call transfers?
Some Avaya models may have limitations on the number of simultaneous calls or the types of calls that can be transferred.

Q5: Do I need additional training to use call transfer features?
Most users find the interface intuitive, but training may be beneficial for advanced features and settings.

Q6: Can I customize my call transfer settings?
Yes, many Avaya models allow for customization of call transfer settings based on user preferences.

Q7: Are there support resources available for Avaya phones?
Yes, Avaya provides a range of support resources, including manuals and customer service.

Final Recommendation

Avaya phones, with their robust features and ease of use, are an excellent choice for businesses looking to enhance their communication capabilities. The ability to transfer calls effortlessly is a key feature that can significantly improve workflow. Whether you are a small business or a large corporation, investing in an Avaya phone can provide value through its advanced functionalities and high-quality performance.