Avaya phones are widely used in business environments for their reliability and advanced communication features. One of the essential functionalities is the ability to forward calls, which can be crucial for ensuring uninterrupted communication, especially for remote workers or in cases where a user is unavailable. This article explores how to effectively forward calls on Avaya phones, discussing its features, benefits, and potential drawbacks.

Quick Verdict

In summary, Avaya phone call forwarding is a straightforward yet powerful feature that enhances productivity and ensures that important calls are never missed. It allows users to manage their communications effectively, making it an indispensable tool for businesses of all sizes.

Price & Value

Retailer	Price Range	Model
Amazon	$100 – $350	Avaya 9601
Best Buy	$120 – $300	Avaya 9608
CDW	$150 – $400	Avaya J179
Newegg	$110 – $360	Avaya 9611G
Avaya Store	$130 – $370	Avaya 9641GS

Performance & Key Features

Avaya phones are known for their excellent sound quality, user-friendly interfaces, and a range of features that cater to business needs. The call forwarding feature allows users to redirect incoming calls to another number, which can be another extension within the company or an external number.

Key features include:

• Simple call forwarding configuration through the phone interface.
• Options for forwarding all calls, forwarding when busy, or forwarding when not answered.
• Integration with voicemail systems to ensure that missed calls are captured.
• Ability to schedule forwarding rules based on user availability.

The performance of Avaya phone call forwarding is generally reliable, ensuring that calls are forwarded without significant delay or loss in call quality.

Pros and Cons

Pros

• Enhances communication flexibility for employees.
• Easy to set up and manage directly from the phone.
• Multiple forwarding options to suit different scenarios.
• Integrates well with other Avaya communication tools.

Cons

• May require additional configuration for advanced features.
• Some users may find the interface less intuitive than expected.
• Dependence on network reliability for call forwarding effectiveness.

Who It’s For

Avaya phone call forwarding is ideal for professionals who work in dynamic environments where they may not always be at their desks. This includes:

• Remote workers who need to ensure they receive calls from clients and coworkers.
• Sales teams that require constant communication with prospects.
• Customer service representatives who must be reachable at all times.
• Managers and executives who often travel or attend meetings away from their offices.

Where to Buy

Avaya phones and accessories can be purchased from various retailers, both online and in physical stores. Notable options include:

• Amazon – A vast selection of Avaya models and accessories.
• Best Buy – Offers both online purchasing and in-store pickup options.
• CDW – A great option for businesses looking for bulk purchases.
• Newegg – Often has competitive prices on tech products.
• Avaya Store – The official store for the latest models and accessories.

FAQ

Q1: How do I forward calls on my Avaya phone?
A1: To forward calls, access the menu on your Avaya phone, navigate to the call forwarding option, and select the type of forwarding you want (all calls, busy, or no answer) and enter the number where calls should be forwarded.

Q2: Can I forward calls to a mobile phone?
A2: Yes, you can forward calls to any external number, including mobile phones, provided you have the correct permissions set up on your phone system.

Q3: Is there a limit to how many times I can forward calls?
A3: Generally, there is no limit to forwarding calls, but it’s essential to check with your phone system administrator for any specific restrictions.

Q4: Will forwarding calls affect my voicemail?
A4: Typically, calls that are forwarded directly will not go to voicemail unless the forwarding settings dictate otherwise. It’s advisable to set up your voicemail to handle missed calls appropriately.

Q5: Can I set a schedule for call forwarding?
A5: Yes, many Avaya models allow you to set specific times for call forwarding, enabling you to manage your availability effectively.

Final Recommendation

In conclusion, the ability to forward calls on Avaya phones is a vital feature that enhances productivity and ensures seamless communication. With its user-friendly interface and reliable performance, it is suitable for various professional settings. For businesses looking to improve their communication strategies, investing in Avaya phones with call forwarding capabilities is a wise choice.